SMARTnet is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Ensuring all your customers’ Cisco equipment is covered by SMARTnet is a good way to solidify customer relationships. And, improving customer retention – even by a small percentage – can have a profound financial impact on your business. For example, a five percent improvement in retention can increase profit by 125 percent, and extending a relationship with a customer by just three years, can triple the profits from that same customer. But, managing your SMARTnet renewal business can be challenging. If you’re relying on a mound of spreadsheets and
Post-it® notes, you need Click.
How Click works:
Click is an easy to use, on-demand application designed to help resellers like you capture more SMARTnet renewal opportunities. When you register for Click, you’ll be automatically alerted of all upcoming renewal opportunities 90 days before expiry. You can then use Click to generate and distribute branded quotes via email. Each quote will be validated with a Cisco quote number prior to being sent.
Once a quote is distributed, a customer can contact you directly to place their order. If you don’t get a response to your initial quote, Click will continue to alert you of the pending renewal opportunity every 30 days. You can also arrange for Comstor to assist with follow-up by registering for CustomerClick.
With Click, you’ll never miss another SMARTnet renewal again.